About Your Water Service

Water Shut-Offs

Many of our customers do not have their own valve to shut the water supply off to their property. All supply lines beyond Burton Water’s meter are owned by the customers; a valve to shut your water off on your side of the meter is an essential part of your water system.  We have been receiving many calls for water shut-offs; while the Utilities Commission allows BWC to charge for this, we have been providing this service without charge to discourage customers from attempting to shut off the water at the BWC valve, and act that could result in damage to our valve and hundreds of dollars to repair. Every customer should have their own valve and be able to turn the water off in an emergency, or for routine repairs and maintenance. BWC can usually install these valves at a very reasonable cost to the customer. In future, customers calling for shut-off valves will be charged the fee allowed; we will waive this fee should the customer elect to have a valve installed while the water is shut off.

Consumer Confidence and Water Quality Reports

The Safe Drinking Water Act of 1996 requires that all water systems provide their customers with an annual report on the quality of their drinking water. This report is called the Consumer Confidence Report. Its purpose is to assure customers that all federal and state requirements for water quality are met, and that their water is safe to drink. Reports are mailed out in June each year. Here’s a link to the 2016-consumer-confidence-report.

Rates and Fees

Your water bill includes a base minimum charge for water access and additional usage fees based on actual usage. We bill every two months on the first of the month, starting with February. Monthly minimum is billed for the previous month and the upcoming month. So, for example, the June 1 bill will include minimum usage for May and June, plus the metered usage since the previous use, which in this example would be usage since the April 1 bill. Depending on the meter installed in your home (3/4″ or 1″ meter), you will be billed according to the following schedule.

NEW BWC Rates (per 2-month billing period)
Meter Size Base $0.0257 per cu. ft. $0.0475 per cu. ft. $0.060 per cu. ft.
¾” $59.50 0-2000 2001-3400 >3400
1” $99.16 0-3320 3321-5640 >5640

New billing rates were approved, effective May 15, 2015. Click here for a Rate Comparison.

NEW MAILING ADDRESS for paying your water bill:

Burton Water Company
PO Box 1938
Vashon, WA 98070

(You can still leave payments, cash or check, at the Burton Store) NEW CONTACT for billing questions: Susan Graham 206.714.3417

Communicating with Burton Water Company

We strive to communicate effectively with our customers. In the event of a water emergency, we need to be able to alert customers promptly. This requires that we have good contact information for all our customers. Please take a moment to update your contact information through our website here. Alternately, please give Evan a call at 206.463.0988 and leave your contact information, including name, address, phone number and email, as a voice mail. You are also welcome to include a written note with your email address and phone number when you send in payment for your bill. Many thanks to the people who have already responded.

Privacy Policy

We will under no circumstances release, give away, or sell any information about our customers. Your contact information will only be used for Company purposes.

Regulating Authority

The Utilities and Trade Commission (UTC) regulates the rates and services of private or investor-owned utility and transportation companies. The UTC regulates private water companies operating within Washington state that have 100 or more connections, and thus Burton Water Company is under the jurisdiction of the UTC. At their website, you can find links to laws and rules regulating WA State Public Utilities. Utilities and Trade Commission 1300 S. Evergreen Park Drive SW Olympia, WA 98504-7250 Phone: 360.664.1160 Website: www.utc.wa.gov